7-day Trial

All NutriSense subscription plans include a 7-day trial. The trial period will begin once you activate your first sensor, or seven (7) days after the shipment of your sensors, whichever is soonest. The trial period cannot be paused. You may cancel your service at any time during the trial period. You will receive a full refund minus the cost of any used hardware ($85 per sensor), a $20 restocking fee and a 3% credit card processing fee.

After the 7-day trial period, NutriSense does not offer prorated refunds for canceled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes month-to-month, 3-months, 6-months, and annual plans. 

Canceling Your Subscription

After the 7-day trial period (7 days after applying your first sensor), all subscription fees are non-refundable, even if you stop using the service. The subscription will begin once the trial period has ended, or fourteen (14) days after shipment of your sensors, whichever is soonest. 

In the case of a monthly commitment, you authorize NutriSense to charge your credit card monthly for the duration of the commitment. Should you cancel your monthly membership before the end of your three (3) months commitment period, you will be charged the difference between the 1-month service cost ($350/mo) and the discounted service cost ($250/mo for 3-months) for every month completed, along with a $50 cancellation fee. Should you cancel your monthly membership before the end of your six (6) month you will be charged the difference between the 3-month service cost ($250/mo) and the discounted service cost ($199/mo for 6-months) for every month completed, along with a $60 cancellation fee.

In the case of a pre-paid commitment, you authorize NutriSense to charge your credit card every 3-month, 6-months, or 12-months, depending on the chosen plan. Should you cancel your monthly membership before the end of your three (3) months commitment period, you will be charged the difference between the 1-month service cost ($350/mo) and the discounted service cost ($240/mo for 3-months) for every month completed, along with a $60 cancellation fee. Should you cancel your monthly membership before the end of your six (6), or twelve (12) months commitment period, you will be charged the difference between the 3-month service cost ($250/mo) and the discounted service cost ($190/mo for 6-months or $175/mo for 12-months) for every month completed, along with a $60 cancellation fee.

After the end of your commitment period, If you decide to cancel your subscription and your sensor has already been shipped, you will be refunded the full amount minus the restocking fee and the 3% credit card processing fee once the sensor is received back at the warehouse.

Pausing Your Subscription

You may pause your subscription for a number of months equivalent to one half of the length of your commitment (or 2 months in the case of a 3 months commitment). For example, if you signed up for the 6-months plan, you may choose to pause your service for up to 3 months total (you will not be charged during these months, but these will not be counted towards your remaining commitment). You can use these months back to back or spread them across your commitment period.

Non-Payment

If you cease to pay for the subscription service for a period of three (3) days or more, your account will go into an inactive state. In this inactive state, you will be unable to upload any new data from your NutriSense app. You will, however, still be able to access any historical data, that is, data which is uploaded prior to your Account entering into an inactive state.  Upon appropriate payment, your Account will be reactivated, and you will be able to utilize the full functionality of the Subscription Services and your NutriSense app.

Steps After Finishing Your Commitment 

Our month to month subscription plans require you to opt-out of a commitment. This means that at the end of your commitment (3 months, 6 months, or 12 months) you must message us to let us know if you would like to stop the service. Notice of cancellation must be made before your next payment (for example, month 4 of a 3 month commitment). 

If you do not cancel your subscription, then you will continue to be charged at your current monthly rate and we will keep shipping you CGMs. If you are interested in extending into a new commitment plan after your current plan is over, there are multiple options available. Please reach out if you are interested in hearing more!

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