All NutriSense subscription plans include a 7-day trial. The trial period will begin once you activate your first sensor, or seven (7) days after the shipment of your sensors, whichever is soonest. The trial period cannot be paused. You may cancel your service at any time during the trial period. You will receive a full refund minus the cost of any used hardware ($74 per sensor) and a non-refundable processing fee ($20).
After the 7-day trial period, NutriSense does not offer prorated refunds for cancelled subscriptions. All subscriptions are recurring and will automatically renew after the end of each paid subscription period. This includes month-to-month, 3-months, 6-months, and annual plans.
Cancelling Your Subscription
After the 7-day trial period, all subscription fees are non-refundable, even if you stop using the service. The subscription will begin once the trial period has ended, or fourteen (14) days after shipment of your sensors, whichever is soonest.
In the case of a monthly commitment, you authorize NutriSense to charge your credit card monthly for the duration of the commitment. Should you cancel your monthly membership before the end of your three (3), six (6), or twelve (12) months commitment period, you will be charged the difference between the regular service cost ($250/mo) and the discounted service cost ($199/mo for 6-months or $175/mo for 12-months) along with a $150 cancellation fee.
In the case of a pre-paid commitment, you authorize NutriSense to charge your credit card every 3-month, 6-months, or 12-months, depending on the chosen plan. Should you cancel your monthly membership before the end of your three (3), six (6), or twelve (12) months commitment period, you will be charged the difference between the regular service cost ($250/mo) and the discounted service cost ($235/mo for 3-months, $185/mo for 6-months or $160/mo for 12-months) along with a $150 cancellation fee.
Pausing Your Subscription
You may pause your subscription for a number of months equivalent to one half of the length of your commitment (or 2 months in the case of a 3 months commitment). For example, if you signed up for the 6-months plan, you may choose pause your service for up to 3 months total (you will not be charged during these months, but these will not be counted towards your remaining commitment). You can use these months back to back or spread them across your commitment period.
If you cease to pay for the subscription service for a period of three (3) days or more, your Account will go into an inactive state. In this inactive state, you will be unable to upload any new data from your NutriSense app. You will, however, still be able to access any historical data, that is, data which is uploaded prior to your Account entering into an inactive state. Upon appropriate payment, your Account will be reactivated, and you will be able to utilize the full functionality of the Subscription Services and your NutriSense app.